Dry Out Nightmare

This article is not for the timid or those with low risk tolerance... you have been warned!

Recently we received a call from a customer who was complaining about mold. It seems this customer suffered water damage that penetrated at least two floors of his three story water-front asset that is located in a high profile historic district. The customer did "the right thing" and called in the claim to his insurance carrier who promptly dispatched their lapdog, ragtag restoration vendor to address the claim... and address it they did.

The dispatched restoration company, according to the customer, did succeed in drying the easy, top level water but did NOTHING to dry the structure's core. As soon as this restoration company achieved it's predetermined and insurance preferred level of dryness, they pulled out and told the customer that everything was fine. Unfortunately, for them, this customer was not your typical customer as he was an experienced home builder and knew that there was NO way that his structure was dry.

His home, by his own description, was an older home and he was very familiar with his home's layers of plaster, sheet rock, and insulation and knew that since water ran down the walls AND penetrated the substructure, that moisture was still trapped inside. He was, rightfully so, concerned about the real potential for microbial growth and hired a general contractor to check his walls for him... he was right... the affected area was FULL of mold. The general contractor reported, wisely and ethically, that the areas need to be gutted in order to rebuild to code which will cost a LOT of money. This is when the customer called us for help.

Unfortunately, the general contractor's initial visual inspection appears correct and the entire affected area does need intensive remediation before reconstruction can begin and, worse yet, since the insurance preferred lapdog company completed their remediation effort "satisfactorily"... it is a REAL possibility that ALL costs associated with this remediation process will be the burden of the customer.

He is the REAL terrifying conclusion of this true story... the dispatched water damage restoration company, despite its incompetence and lack of care, acted in accordance with the will and interest of its insurance company masters. The insurance company seeks only to limit expenditures, by all means necessary, while still demanding on-time receipt of ever increasing premiums. Such faithless penny pinching allow the insurance carrier to subrogate its costs and liabilities to such inexperienced and lapdog restoration companies to the ultimate detriment of the insured consumer.

Don't let this increasingly common scenario happen to you.

Only an independent water damage restoration company works in the interest of the customer independently of the insurance company's greed and improper, self-serving limitations. Such a company has made the large but necessary financial commitment to education and equipment so that they have the tools and knowledge to find the water that is bound within the structure's infrastructure so that your asset is THOROUGHLY dried so that such nightmare scenarios remain a story.

This article is composed by and offered as a public service by Jimmy K.
Jimmy K is the Independent Owner and Operator of
Emergency Response Restoration
2665 N Atlantic Avenue, Daytona Beach, FL 32118.
Jimmy K is a true consumer advocate who is not afraid to battle the insurance company
to ensure the proper restoration of the consumer's water damaged home office or asset.