Q: I have a homeowner’s insurance policy. How does Emergency Response work with my insurance carrier to restore my home back to a pre-loss condition?
A: Emergency Response Restoration has plenty of experience working with different insurance carriers. Each insurance carrier has different preferences as to how restoration and reconstruction claims are executed. With years of experience, we can easily work alongside your insurance adjuster and insurance carrier to ensure that you, the homeowner, is taken care of in a professional and expedient manner.
Q: Are your phones really answered 24 hours a day? If I have a fire, smoke or water damage emergency at three in the morning, is someone really going to call me back?
A: Of course! And we will call you back within 15 minutes! This is the nature of our business. Any time, working normal operating or after hours your phone calls are answered directly by Emergency Response staff.
Q: What do you mean when you say you offer “turn-key” restoration/ reconstruction services?
A: Most restoration and reconstruction companies do not offer both services. Therefore, two separate companies become involved in the restoration and reconstruction process. This can elevate the chances of scheduling delays, communication mishaps and even finger pointing and an unwillingness to accept responsibility if a problems arises. Emergency Response boasts full in-house staff of both restoration and reconstruction professionals. We have the capability to handle the entire project from start to finish.
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Q: I have seen that you are “IICRC – trained” crews and that you have the IICRC Certified Firm logo on your website. What exactly is the IICRC?
A: IICRC stands for “The Institute of Inspections, Cleaning & Restoration Certification. The IICRC has served as a cleaning, inspection and restoration service industry guardian for more than 30 years. As an IICRC – certified firm, Emergency Response provides ongoing IICRC certified education and training for our employees and adheres to the code of ethnics provided by the IICRC. We are very proud to be an IICRC Certified Firm.
Q: There is obviously never a convenient time to have a fire, smoke or water damage emergency. My family and I are very busy, why should I choose Emergency Response?
A: Emergency Response is IICRC trained professionals are taught to work quickly and efficiently to ensure that we minimize our inconvenience. We work around your schedule and we are fully insured. We understand that life and work do not stop with every personal emergency and we understand that getting everything back to normal is a priority. In this fast paced world, you need a qualified, professional team ready to work for you and your family’s best interest and give you true peace of mind.
Q: The drying equipment you placed in our home can be noisy and my carpeting feels dry. Can I go ahead and turn off the equipment?
A: Emergency Response recommends that you do not turn off the drying equipment unless you absolutely need too. While you may feel that things are dry, it takes sensitive equipment to really tell the whole story. Humidity levels inside wall cavities and your home are not always detectable without moisture detection equipment. Your sanity matters to us however and if you fee you need to turn off the drying equipment please contact us so that we may advise you further.
Q: Does Emergency Response offer Mold Testing services?
A: Yes we do. We offer Mold Testing as part of our services for our clients. If you are in need of this service, please contact us and we will answer all of your questions.
Q: Does Emergency Response ever chase fire, smoke or water damage jobs?
A: While restoration and reconstructions companies are always anxious to help out, we do not feel the use of police scanners or internet programs to chase fires is appropriate or ethical. You will never have an Emergency Response representative arrive at your home without having been invited first by you personally, your insurance agent or your insurance company. Be wary of any restoration, reconstruction company or public adjuster that just happens to show up uninvited after your family has experienced an emergency. |
